We are committed to your complete satisfaction. Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. And make sure all items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
We accept return if the goods are damaged, or there are any shipping errors, such as you received a wrong model, wrong size or wrong color jersey. You'd better take a photo of goods that you want to change and show it as evidence to us for us to confirm the information and deal with the issue for you soon. All the issues should be solved within 30 days, including exchanging time.
All ordered items are the right items you pick in sportyhaus.com. And if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address that we email you.
Please allow up to 3 business days to process your order, We have to check the quality of the jersey to ensure that the product we send to our customers complies with our high quality control standards.
- Free Shipping: 15-20* days, 25 days max depending on different destinations.
- Express shipping: cost $24 and takes 8-12* business days ( not include the processing time ) to be delivered. Express shipping is highly recommend if you need it for birthday, Christmas Gift, Holiday, etc...
* Not include processing time (take up to about 3 business day)